Staff surveys for universities, councils, the NHS and public services
Give everyone the floor.
Run your staff survey and regular pulses, see what each team is saying, agree what to change, and show staff what happened next. With dedicated support throughout.
- Hosted on Microsoft Azure in the UK
- No result shown for fewer than five people
- Your data never trains AI
- Universities
- Colleges
- Councils
- NHS and public services
- Made in the UK by Ridgeway Civic
From what staff say to what you do about it
- Step 1
Ask
An annual survey and short pulses through the year.
- Step 2
Understand
Results for every area and team, with the comments behind them.
- Step 3
Act
A few actions, each with an owner and a date.
- Step 4
Tell back
Show staff what changed, then check it helped.
Inside Open Floor
Five things that set Open Floor apart
Real screens from Open Floor, shown with demonstration data for a fictional organisation.
Results
See where attention is needed
Compare every department and team on any question, split by grade, role or length of service. Every comment sits beside the score it explains, with names and identifying details taken out.
Or simply ask in your own words, such as "which team is lowest on workload, and what are people saying?" Then download a report for each area as PowerPoint, Word or PDF.
Benchmarks
Know where you stand, and how sure to be
Compare with similar organisations using results they have published or released, starting with UK universities and colleges. Every comparison shows how many organisations are behind it, which years it covers and how the question was matched.
Questions are compared only when they are worded and scored alike, and thin comparisons are labelled as indicative.
Action and follow-through
From a result, to an action, to telling staff
Every action has an owner, a date and a status, and links to the score that prompted it. Stalled actions get a nudge, and a short pulse checks whether the change helped. For ideas, browse what other organisations tried on the same issue.
When there is progress to share, Open Floor drafts a "you said, we did" update from the actions you have actually recorded.
Follow-up conversations
Find out what sits behind a score
After the survey, anyone who wants to say more can have a short conversation with an AI interviewer, typed or spoken. It asks open, neutral questions and never about named people.
The person reads the summary, changes anything they want and approves it. Only the approved summary is kept, and HR checks it before any manager can read it.
Your survey history
Bring your past results with you
Import historic survey results from platforms such as Hive, People Insight, Culture Amp and Qualtrics, from their spreadsheet or PDF exports. They sit alongside your new results, so you can follow every measure over time and see whether last year's actions made a difference.
We check each file with you as it comes in, so past and new results are compared only where the questions really match.
Support
Help that does it with you, and support that knows your survey
Stuck on a task? Ask Help in your own words, such as "how do I send this pulse to just one department?" It finds the right guide, then either lights up each step for you to click, or does the steps for you, asking before every choice and listing exactly what it changed.
A dedicated contact for your organisation
From setup to results day, you have a dedicated contact who knows your survey and your organisation. We set up the platform with your HR team, bring across your past results, help you prepare managers before results go out, and act quickly when something needs changing.
Running your survey programme
- Surveys and pulses. Build from a tested question library or write your own. Senior leaders and managers can run pulses for their own areas, with HR approval where you want it.
- Invitations staff recognise. Send from your own mailbox through Microsoft 365, with reminders to the areas that are lagging.
- Many languages. Staff can answer and write comments in their own language. Comments are translated into English before anyone reads them.
- Microsoft sign-in for running surveys. HR teams, leaders and managers use their work Microsoft account and see only the results their role allows. Staff answer through the link in their invitation, and do not need to sign in or have a Microsoft account.
Open Floor research, October 2026
After the survey
What UK universities and colleges actually do with what their staff tell them, and why so few staff believe it will make a difference.
We read the staff survey questionnaires, results, action plans and "you said, we did" updates that universities and colleges have published or released under the Freedom of Information Act. Then we coded every action they committed to: who owned it, when it was due, how success would be judged, and whether a result was ever reported.
Inside the report
- How specific university action plans really are
- How far results reach managers and teams
- Why sector comparisons rarely compare like with like
- Whether staff are told what changed
- Five practices that close the gap
Free. Six pages. No sign-up needed.
Safe to speak up
People only say what they think when they trust the process. Each survey is declared anonymous or named before it opens, and staff are told which.
- Anonymous by design. No group's results are shown until at least five people have replied, and nothing smaller can be worked out by comparing groups. Each survey is declared anonymous or named before it opens.
- Hosted in the UK. Open Floor runs on Microsoft Azure in the UK, encrypted in transit and at rest.
- AI kept private. Your data is never used to train AI models, and before go-live all AI runs within the UK or EU.
- Secure and compliant. Ridgeway Civic, which makes Open Floor, is applying for Cyber Essentials certification. Everyone who sees results signs in with Microsoft, and before go-live every customer signs a data processing agreement under UK GDPR.
- Easy to leave. Download results as spreadsheets at any time. At the end of the contract you will receive your data and written confirmation that we have deleted it.
- Built for everyone to take part. We are building to meet WCAG 2.2 AA before go-live, with larger text, high contrast and plain-language options on any device.
See Open Floor with your own questions
A 30-minute walkthrough, using your current survey as the starting point.